You know how it feels when you chat with your friends, and you are not sure if the conversation has ended or not?
Don’t let this happen to your brand!
You want your brand to stand firm and be clear. No guesswork. Tell the user when the conversation has ended.
You can of course invite the user to discover more, but make it clear that the core message has been delivered and they are now “free to go”.
Remember to do it in a gentle way, it can be something such as “I’ll catch you later” or “Ping me if you need anything”.
How you end a conversation between humans can affect how you feel when you leave the other person.
Understand that this principle applies to your brand will help you succeed with conversational marketing.
Are you ending conversations in your chatbots clearly?
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